Altran Walk-in Drive For Technical Support @ Gurgaon & Jaipur on 12th

1 - 6 Years

Job Description

Altran (formerly Aricent) has planned a hiring event for Technical/ Application/ Desktop Support Engineers on 12th Oct 2019 @ Gurgaon & Jaipur Location

Experience: 1 Year - 9 Years
Interview Date: 12-Oct-19
Timing: 10:00 AM -3:00 PM
Gurgaon: ALTRAN-Tower 5 Unitech Infospace, Central Park Resorts Rd, Central Park II, Sector 48, Gurugram, Haryana 122018
Jaipur: Hotel Fortune Select Metropolitan,Near Nehru Sahkar Bhawan, C-Scheme, Bais Godam Circle, Jaipur - 302 001
Qualification- Any Graduate
Timing: Rotational Shift/ Day Shift
Openings: 80+ positions
Job Location- Gurgaon

Job Description:
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over phone/web/chat support channels
Meet customer requirements through first contact resolution
Comfortable to work in rotational shifts
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Confirm customer understanding of the solution and provide additional customer education as needed

Candidate Profile: Education and Experience:

College Graduates (any stream) - 2 or more years of experience in international contact center working in technical/ semi technical support (Laptop, desktop, printer, applications etc.)
Should have excellent communication and English-speaking skills
Knowledge of basic computer operations, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes
Courteous with strong customer service orientation
Dependable with proficient attention to detail
Excellent Communication Skills Verbal & written
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should not be pursuing any regular course/educational program which may conflict with the work timings
Typing speed of >=25 WPM with an accuracy of >=80%

Preferred Skills:

Candidates with knowledge on below applications will be given preference
Basic knowledge of meeting hosting applications such as WebEx, WebEx Teams, Zoom Meeting, BlueJeans, Skype 7, Google Hangouts 5, VSee, Contus Vplay 1, Zoho Meeting, GoToMeeting, AnyMeeting video conferencing, and other Collaboration Meetings Apps
Applicants will go through Technical and Managerial interviews.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Altran Technologies India Private Limited.

Created in 1982, Altran is today the European Leader in innovation consulting. Operates in 26 countries.
View Contact Details+

Recruiter Name:Lakshmi Ramya

Contact Company:Altran Technologies India Private Limited.