JOB Oppurtunity For Avaya Tier-3 Engineer

7 - 12 Years

Job Description

Greetings from Aricent Technologies (Altran Group), Hyderabad!!!!
This is regarding the job opportunity with our Company Altran in Hyderabad Location. 

Job Location : Hyderabad
Job Title : Support Engineer/Technical Engineer
Experience : 7-12yrs
Qualification : B.E / B. Tech / M.E / M. Tech/Any Graduate

Job Title: Technical Solutions Leader

Job Description:

  • The Avaya Sr. Solutions Engineer (SSE) will have extensive design, implementation, and support experience with Avaya Aura's UC portfolio.
  • The candidate will be Subject Matter Expert with expertise on one or more Aura UC components, and have major support and implement experience in the overall UC/CC portfolio. 
  • The SSE will serve as the escalation point for all technical escalation issues coming into the organization for customers on Avaya Communication Cloud infrastructure. 
  • The solution consists of Aura Components: CM, ASM, SBCE, Breeze, SMGR, AMS (media server), Equinox, AMM, AADS and Utility Services, AES, AAEP, ACR.
  • The SSE has expertise across multiple Aura products to provide input on complex issues spanning multiple product lines. 
  • The role involves troubleshooting advanced SIP call flows with expert level capabilities in both SIP tracing and protocol debugging. 
  • A deep understanding of how to troubleshoot the SIP core across Aura product line is required. 
Responsibilities and Skills:
  • Respond to incoming requests for support Avaya support personnel.
  • Remotely diagnose and troubleshoot complex problems across multiple products and UC/CC disciplines
  • Able to articulate complex solutions to varied audiences
  • Ability to effectively work within the team and with external stake holders such as platform architecture and IT teams when necessary to isolate, resolve, and prevent issues. 
  • Excellent time manager, able to analyze data, consume technical architectures and troubleshoot quickly
  • Excellent customer service skills, comfortable interacting with customer staff of all levels of technical acumen
  • Extensive experience with virtualization technologies, VMWare, various SAN technology etc
  • Strong networking understanding to drive VoIP troubleshooting, specifically ability to perform, and interpret packet captures, processing down to the target in large data sets.
  • The SSE will provide mentorship and guidance to junior engineers.

Education and Certifications:
  • Bachelor's Degree in Computer Science or IT related field
  • SIP certifications (SSCA etc)
  • Avaya professional certifications
  • VMware Certifications

Job Location: Hyderabad

Current Location -Anywhere
Candidate interested can send profile on

Full Name:
Contact Number:
Total experience:
Current CTC:
Expected CTC:
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Notice Period:

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing



Desired Candidate Profile

Please refer to the Job description above

Company Profile

Altran Technologies India Private Limited.

Created in 1982, Altran is today the European Leader in innovation consulting. Operates in 26 countries.
View Contact Details+

Recruiter Name:Reethika Madhadi

Contact Company:Altran Technologies India Private Limited.

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