Urgent Opening For Assistant Manager at Altran – Gurgaon

7 - 12 Years
Gurgaon

Job Description

Hi Folks,

Altran is hiring for  Assistant Manager  Profile for one of the World's Leading Network Equipment Manufacturer

J ob Title: Assistant Manager-Operations
Experience: 7-12 Years
Job Location: Gurgaon
Qualification- Any Graduate
Timing: Rotational/ Night Shift

Benefits:
Both side cabs service
Medical Benefits
Night shift Allowance
Attractive Salary Packages


Candidates must possess Best-in-class Communication skills to provide premium level support to our valued Customers.



Responsibilities:

  • Managing Team of Customer Support Representatives
  • Directs, administers and controls the day to day operations ensuring compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care
  • Setting clear Team Goals
  • Promoting process improvement and strategic planning
  • Conduction One on Ones, Team Building activities and Annual Performance Reviews
  • Manages the staffing through the appropriate hiring and attrition management
  • Schedule Management and Rostering
  • Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
  • Managing multiple KPIs/SLA/Attrition/Shrinkage
  • Meeting Operational KRAs
  • Delegate Tasks and Set Deadlines
  • Providing Feedback
  • Excellent Communication Skills
  • Recognize High Performance and Reward Accomplishments
  • Managing and delivering Weekly/Monthly/Quarterly/Annual Reviews
  • Team TNI/Project/Process Enhancements


Requirements:

  • Proven Work Experience as a Team Leader/Front Line Manager for a Voice Process
  • In-Depth Knowledge of Performance Metrics/NPS/CSAT
  • Good MS Office Skills (Excel, PowerPoint), Eye for detail
  • Organizational and Time-Management Skills

Preferred:

  • Experience/knowledge of Work Force Management is be preferred

Hi Folks,

Altran is hiring for Assistant Manager Profile for one of the World's Leading Network Equipment Manufacturer

J ob Title: Assistant Manager-Operations
Experience: 7-12 Years
Job Location: Gurgaon
Qualification- Any Graduate
Timing: Rotational/ Night Shift

Benefits:
Both side cabs service
Medical Benefits
Night shift Allowance
Attractive Salary Packages


Candidates must possess Best-in-class Communication skills to provide premium level support to our valued Customers.



Responsibilities:

  • Managing Team of Customer Support Representatives
  • Directs, administers and controls the day to day operations ensuring compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care
  • Setting clear Team Goals
  • Promoting process improvement and strategic planning
  • Conduction One on Ones, Team Building activities and Annual Performance Reviews
  • Manages the staffing through the appropriate hiring and attrition management
  • Schedule Management and Rostering
  • Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
  • Managing multiple KPIs/SLA/Attrition/Shrinkage
  • Meeting Operational KRAs
  • Delegate Tasks and Set Deadlines
  • Providing Feedback
  • Excellent Communication Skills
  • Recognize High Performance and Reward Accomplishments
  • Managing and delivering Weekly/Monthly/Quarterly/Annual Reviews
  • Team TNI/Project/Process Enhancements


Requirements:

  • Proven Work Experience as a Team Leader/Front Line Manager for a Voice Process
  • In-Depth Knowledge of Performance Metrics/NPS/CSAT
  • Good MS Office Skills (Excel, PowerPoint), Eye for detail
  • Organizational and Time-Management Skills

Preferred:

  • Experience/knowledge of Work Force Management is be preferred

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Altran Technologies India Private Limited.

Created in 1982, Altran is today the European Leader in innovation consulting. Operates in 26 countries.
View Contact Details+

Recruiter Name:Lakshmi Ramya

Contact Company:Altran Technologies India Private Limited.