Qualification : Any Graduate
Experience: 1-8 Years
Venue- ALTRAN-Tower 5 Unitech Infospace, Central Park Resorts Rd, Central Park II, Sector 48, Gurugram, Haryana 122018
Interview Date: 21-Sept-19
Timing: 10:00 AM -2:00 PM
Job Title: TAC Access representative
Responsibilities and Duties:
Handle incoming calls for TAC.
Ability to be analyze the problem for our customers
Contribute in our effort to reduce complexity by generating new ideas/solutions
Validation of the business impact/severity.
Validate entitlement for support.
Attain a problem description.
Determine the TAC team to route the case to and confirm with the customer the next steps in the support process.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Utilizing software, databases, scripts, and tools appropriately
Behavior & Traits:
The candidate is expected to be a confident individual who is continuously looking to drive accurate and timely resolution and deliver a low effort customer experience. We need the candidate to be:
A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations
Ability to deal with difficult customers and being able to multi-task on tool usage and taking effective notes whilst handling a customer call.
Excellent documentation skills. (Documenting interactions, collecting necessary logs etc.)
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Demonstrates strong ownership of the issue and works well with other organizations taking accountability
An out of the box thinker with ability to assess each customer knowledge levels & deal with them accordingly with ability to turnaround difficult situations, ability to assess customer profiles and deal accordingly
Ability to ask probing questions and diffuse tense situations
Excellent Soft skills to build customer rapport for an effectively controlled interaction
Direct Customer Handling Experience
Excellent written & verbal communication skills in Englishâ¨
Good typing speed and ability to take notes while talking to the customer
Basic knowledge about Cisco/networking devices and their functionality
Basic knowledge on networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall
Salary: Not Disclosed by Recruiter
Role:Technical Support Engineer
Desired Candidate Profile
Altran Technologies India Private Limited.
Recruiter Name:Lakshmi Ramya
Contact Company:Altran Technologies India Private Limited.