Walk-in Drive For Technical/desktop Support @altran Noida & Gurgaon

1 - 6 Years
Gurgaon

Job Description

Altran (formerly Aricent) has planned a hiring event for Technical/ Application/ Desktop Support Engineers at Gurgaon & Noida campus on 28th Sept 2019

Qualification : Any Graduate

Experience: 1-7 Years

Venue- 

Gurgaon: ALTRAN-Tower 5 Unitech Infospace, Central Park Resorts Rd, Central Park II, Sector 48, Gurugram, Haryana 122018

Noida: ALTRAN- 1st floor, Tower B, Logix Techno Park, Plot no. 5, Sector 127, Noida, Uttar Pradesh 201303

Interview Date: 28-Sept-19

Timing: 10:00 AM -2:00 PM

Job Description:
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over phone/web/chat support channels
Meet customer requirements through first contact resolution
Comfortable to work in rotational shifts
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Confirm customer understanding of the solution and provide additional customer education as needed

Candidate Profile: Education and Experience:

College Graduates (any stream) - 2 or more years of experience in international contact center working in technical/ semi technical support (Laptop, desktop, printer, applications etc.)
Should have excellent communication and English-speaking skills
Knowledge of basic computer operations, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes
Courteous with strong customer service orientation
Dependable with proficient attention to detail
Excellent Communication Skills Verbal & written
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should not be pursuing any regular course/educational program which may conflict with the work timings
Typing speed of >=25 WPM with an accuracy of >=80%

Preferred Skills:

Candidates with knowledge on below applications will be given preference
Basic knowledge of meeting hosting applications such as WebEx, WebEx Teams, Zoom Meeting, BlueJeans, Skype 7, Google Hangouts 5, VSee, Contus Vplay 1, Zoho Meeting, GoToMeeting, AnyMeeting video conferencing, join.me and other Collaboration Meetings Apps
Applicants will go through Technical and Managerial interviews.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Altran Technologies India Private Limited.

Created in 1982, Altran is today the European Leader in innovation consulting. Operates in 26 countries.
View Contact Details+

Recruiter Name:Lakshmi Ramya

Contact Company:Altran Technologies India Private Limited.