Provide remote technical support for identified products 24x7 when required.
Provide remote technical support to Customers for upgrade & delivery related activities.
Coordinate with Quality Assurance, Tier-2, Product Management, Technical Publications and Training.
Create, review, validate and publish required MOP/KBA documents.Contribute to knowledgebase
- Good knowledge of SDH/ DWDM / OTN / ASON theory/operations.
- Worked intensively on NMS/EMS.
- Working experience on Ciena 6500 & 5400 family nodes.
- Exposure to advanced Optical Networks including ROADMs/WSS/Control Plane/OTN switching.
- Extensive Performance Monitoring & Alarms analysis on SDH, DWDM, & OTN.
Venue : Bangalore
Bangalore Valdel Campus
Vector Block, Prestige Tech Park - III
Salary: Not Disclosed by Recruiter
Functional Area:IT Software - Telecom Software
Role:Technical Support Engineer
Desired Candidate Profile
UG:B.Tech/B.E. - Any Specialization, BCA - Computers, Any Graduate - Any Specialization, B.Sc - Any Specialization
PG:MBA/PGDM - Any Specialization, MCA - Computers
Doctorate:Doctorate Not Required
Altran Technologies India Private Limited.
Recruiter Name:Priyanka Sharma
Contact Company:Altran Technologies India Private Limited.